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13 Feb

Note: We have adjusted this company’s BBB rating according to our own standards.

In one scenario, merchants apply for processing with Stripe and are informed that they are approved and ready to go.

After processing one or more transactions, these merchants find that their payments have been frozen and their accounts cancelled due to their business’s engagement in prohibited activities of some kind.

Common issues include sudden cancellation of merchant accounts, reserves being withheld without notice, and difficulty reaching customer support in a timely fashion.

Complainants who have signed up with Stripe through Shopify also seem to have some trouble activating the “Authorize Only” fraud prevention setting, with both Stripe and Shopify blaming each other for this setting’s malfunction.

We are currently able to locate over 300 negative Stripe reviews on this and other consumer protection websites, many of which express concern that Stripe is a scam or a ripoff.

This represents a steady increase in complaints since our last review.

Like Square, the company’s standard policies regarding fraud prevention and prohibited business activities appear to be cause for complaint among many merchants.

Two specific problems have been consistently reported in the complaints below this review and on other consumer protection websites.

The company has had 417 complaints filed in the past three years, with 193 of those related to the product or service, 118 due to billing and collection, 18 having to do with delivery problems, and 79 related to advertising issues.

Seventy-five of these complaints were successfully resolved with assistance, while 342 complaints either were not resolved to the merchant’s satisfaction or did not receive a final response from the merchant.

Stripe has also received 54 negative reviews on its profile, although it should be noted that these reviews are not subject to verification by the BBB.